Need help with AI Gallery Cleaner? For technical support, feature requests or privacy questions, email appsroutine@gmail.com. We usually reply within a few business days. Please do not send photos by email.
Where do deleted photos and videos go? Can I get them back?
Deleted items usually move to the “Recently Deleted” album in the Photos app, where you can generally recover them for about 30 days, as managed by Apple. To restore them, open the Recently Deleted album in the Photos app (in recent iOS versions it is listed under Utilities). The App does not keep copies, so we are not able to recover items for you. See Terms & Disclaimer.
Why hasn’t my free space changed yet?
Items in Recently Deleted still use storage. The space is usually freed when iOS removes them after about 30 days, or sooner if you empty the Recently Deleted album yourself.
Will deleting here also delete on my other devices?
If you use iCloud Photos, deletions are generally synced to your other devices signed in to the same account. In an iCloud Shared Photo Library, deleting a shared item may remove it for all participants.
Is the suggested best shot always right?
Suggestions are made automatically on your device and can be wrong. The App marks one photo of each group as the suggested one to keep and leaves photos of different moments for you to decide. Please check every group, and tap a photo to switch between Keep and Delete, before you confirm.
Will the App delete anything on its own?
The App is designed so that nothing is deleted without your action. You choose what to delete, review the list, and confirm in the iOS confirmation that follows. Large videos are never selected for you.
What happens when I shrink a video?
The App first makes a smaller copy on your device and shows the measured saving. Picture quality is likely to be somewhat lower. If you choose to replace the video, the smaller copy is saved to your library and the original moves to Recently Deleted. Please check the copy before the original is permanently removed.
What can I do for free?
Scanning and reviewing your library are free. You can delete up to 30 photos or videos, or 300 MB, per day for free, whichever is reached first. The allowance starts again each day. Premium removes the daily limit and lets you replace videos with smaller copies.
How do I restore my purchase?
Open Settings in the App and tap “Restore Purchases”. Make sure you are signed in with the same Apple Account you used for the original purchase.
How do I cancel my subscription?
In the App, open Settings → “Manage Subscription”, or go to iPhone Settings → your name → Subscriptions. Deleting the App does not cancel a subscription. After a subscription ends, the App returns to the free plan.
How do I request a refund?
Purchases and refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.
Why does the App only see some of my photos?
If you gave limited access, the App can only see the items you selected. You can select more items in the App, or allow full access in iPhone Settings → Privacy & Security → Photos → AI Gallery Cleaner.
Are my photos uploaded to a server?
The App is designed to analyze your photos on your iPhone and does not upload them to us. See the Privacy Policy.
How can I delete my data?
The App’s analysis results are stored on your device and are removed when you delete the App. For information you have shared with us by email, contact appsroutine@gmail.com.