Need help with Product Photo Studio? For technical support, feature requests or privacy questions, email appsroutine@gmail.com. We usually reply within a few business days.
How do I restore my purchase?
Open Settings in the App and tap “Restore Purchases”. Make sure you are signed in with the same Apple Account you used for the original purchase.
How do I cancel my subscription?
In the App, open Settings → “Manage Subscription”, or go to iPhone Settings → your name → Subscriptions. Deleting the App does not cancel a subscription.
How do I request a refund?
Purchases and refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.
What can I do for free?
The App includes 3 free exports and one free batch of up to 5 photos. After that, you can upgrade to Premium to keep exporting.
The cutout isn’t perfect. What can I do?
Automatic background removal can find fine or low-contrast details difficult, such as hair, fur, feathers or transparent objects. For better results, keep the whole product in the frame, use soft, even light and choose a background that contrasts with the product, then try again.
Will my image be accepted by a marketplace?
Size presets and suggestions are provided for convenience, and marketplace requirements can change. The App does not guarantee that an image will be accepted, so please check the platform’s current seller guidelines before publishing. See Terms & Disclaimer.
Are my photos uploaded to a server?
The App is designed to process your photos on your iPhone and does not upload them to us. Your projects are stored on your device and, depending on your settings, may be included in your iCloud or computer backups. See the Privacy Policy.
How can I delete my data?
Your projects are stored on your device, and you can delete them in the App at any time. For information you have shared with us by email, contact appsroutine@gmail.com. See the Privacy Policy.