Support

Most answers are below and in the App under Settings → How to Use. If you still need help, you can email appsroutine@gmail.com. Support is offered as time allows, and we can’t guarantee a reply, a response time or a fix.

How do I restore my purchase?

Open Settings in the App and tap Restore Purchases. Use the same Apple Account you bought with.

How do I cancel my subscription?

Go to Settings → your name → Subscriptions on your device. Deleting the App does not cancel a subscription.

How do I request a refund?

Purchases and refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.

A reminder or alarm didn’t arrive. What can I check?

Check that notifications, or alarms for an alarm, are allowed for the App in Settings, and check your Focus settings and the reminder itself. Reminders are planned ahead on your device and renewed when you open the App, so open it now and then. They are delivered by iOS and can be delayed, so please see the Terms & Disclaimer.

How do I give night shifts their own color?

In Schedules, open your schedule and tap Add Shift Type. After saving, tap Choose Days to pick which work days of your cycle use it. To change just one day, tap that day on the calendar.

Why didn’t my notes come with a shared pattern?

Sharing a pattern sends the rotation and its shift types. Changed days, notes and reminders stay on your device.

How do I move to a new device?

In Settings, under Backup, save a backup file to iCloud Drive or Files. On the new device, open that file or choose Restore from a File. Please keep your backup somewhere safe.

How do I delete my data?

Delete a schedule in Schedules, or delete the App to remove everything it stores on your device. Device backups, shared files and events exported to Apple Calendar stay where they are until you remove them.

Can you recover my schedule?

No. Your schedule is kept on your device, not with us, so we have no copy of it.